Frequently Asked Questions
What does Service and Supply do?
Service and Supply is a branding and packaging design studio that helps product brands and service businesses create clear, intentional, and professional brand experiences. We specialize in packaging design, CPG branding, merch sourcing, web design, and helping founders execute the details that move their business forward.
Do you only work with CPG brands?
No. While we specialize in CPG packaging and product branding, we also work with service businesses, local companies, influencers, and growing entrepreneurs who want a more polished brand experience online and offline.
What services do you offer?
We offer packaging design, brand development, creative direction, merch and apparel sourcing, illustration systems, e-commerce website design, print-ready file preparation, vendor coordination, and strategy for product launches, retail readiness, and brand growth.
Do you design packaging for retail and e-commerce?
Yes. We design packaging for both retail shelves and e-commerce brands, each with different requirements. Retail packaging focuses on shelf visibility, durability, and clarity. E-commerce packaging is optimized for unboxing, shipping protection, and online presentation.
Can you help me source packaging, labels, or materials?
Absolutely. We help brands compare vendors like ePac, Blue Label, local printers, and overseas manufacturers. We evaluate materials, MOQ, durability, color accuracy, and cost to make sure your packaging is functional and on-brand.
Do you help with merch and apparel?
Yes. We don’t sew garments, but we source the right blanks, materials, and print methods. We work with our print partner Das Kaiser to create high-quality merch that matches your brand and helps your audience connect with you through apparel.
Do you create logos and full brand identities?
Yes. We build brand identity systems that include logo design, typography, color palettes, illustration style, messaging direction, and packaging alignment. Our branding is created with real-world application in mind, not just aesthetics.
Can you help scale my brand into retail?
Yes. We help with packaging strategy, variant systems, flavor or scent hierarchy, retail readiness, product photography direction, and the brand consistency needed to impress retail buyers. We make sure your packaging prints correctly, looks premium, and matches other products on the shelf.
Do you design websites for product brands?
Yes. We build e-commerce websites for product brands on platforms like Shopify, Squarespace, and Webflow. We focus on a clean layout, conversion-focused design, mobile optimization, and consistent branding across the full user experience.
What does the design process look like?
We start with a discovery phase to understand your vision, goals, and customer. From there, we build concepts, refine design, create packaging or brand assets, prepare print-ready files, test materials, and coordinate with vendors. Every step is guided by real-world production, not just design.
Do you offer creative direction?
Yes. We guide photography style, color decisions, illustration style, packaging hierarchy, website layout, and brand messaging. This ensures your brand looks consistent across every platform and touchpoint.
How long does the packaging design process take?
Typical timelines range from 3 to 8 weeks depending on complexity, number of SKUs, vendor proofing, and sampling. Retail-ready packaging may require additional testing and material approvals.
Can you prepare print-ready files for my printer?
Yes. We can create accurate dielines, color profiles, bleeds, and press-ready packaging files. We also review proofs, check color accuracy, and communicate with your printer to ensure the final product prints correctly.
Do you help with sourcing or coordinating vendors?
Yes. We can communicate with your packaging vendors, printers, merch suppliers, and fulfillment partners to ensure your brand meets real-world production standards.
What industries do you work with?
We work with food and beverage brands, skincare, wellness, apparel, home goods, local businesses, service companies, influencers, gyms, and CPG startups launching into retail or scaling e-commerce.
Do you work with startups or small brands?
Yes. Many of our clients are early-stage brands that need help building a clear identity and clean packaging before investing heavily in marketing.
How much does it cost to work with Service and Supply?
Pricing depends on scope, number of SKUs, deliverables, and production needs. We offer structured packages for branding, packaging, websites, and merch sourcing. Contact us for a quote.